TERMS AND CONDITIONS
WARNING: The User understands that the use of this tool means an acceptance of this Legal Notice, as well as the general conditions of use.
The following Terms and Conditions constitute an agreement between all who visit or buy on our website www.vergaracollection.com and Vergara Collection S.A.S, us. By visiting our website, you accept all the practices and terms described in the following document. If you are under 18, it is your obligation to inform your parents or guardians about the Terms and Conditions of this website. Vergara Collection reserves the right to make, at any time and without prior notice, changes in the presentation and configuration of the page, as well as in the contents and services thereof. Vergara Collection has the right of obtaining magnetic records in order to have proof of the operations and / or transactions performed by the user. In addition, we reserve the possibility of carrying out verifications after any transaction executed by the user, as well as requesting confirmation of the transaction by the user. Vergara Collection is able to refuse purchases made by the customer, either partially or totally, of any offer presented on the page. In this case, we will recognize the customer money that corresponds to the value of the rejected transaction.
Each user has the obligation to manage his account in a secure and confidential manner, as well as any user information and password. All activities carried out with your account such as: exchanges, inquiries, requests and other activities; They will be your sole responsibility. On behalf of the Vergara Collection, we undertake to handle with confidentiality all the information provided by the user.
To make any purchase on our website, the user must register. In the registration process, you must provide basic information that must be true. Once you register, you will receive an email confirming your information and a promotion code with a 15% discount plus free shipping to use on your first purchase. The discount coupon should be placed on the payment page in the box called APPLY CUPON located at the bottom of the order detail added to the cart.
You can access your account at any time by clicking on MY ACCOUNT located at the top right of the page. If you need help with your account or anything related to it, the user can contact us at [email protected] or our WhatsApp +57 3232049370.
The user can edit and update their account information at any time, just go to MY ACCOUNT and change the information ADDRESSES or ACCOUNT DETAILS. Through this tool, the user can also access the orders placed and the status of each of them, in addition to having access to his wish list.
All transactions made on VergaraCollection.com are subject to a process of validation of inventory, means of payment and personal data.
All orders are subject to an inventory validation process, payment method and personal data. Orders that do not approve this validation process will be rejected by the system. The result of the validation will be informed to the client via email and in case of having debited money the refund will be made to the same means of payment.
Once the user has placed his order, he will receive a confirmation email with the details. This email does not mean that your order has been accepted, it is only a confirmation that we have received it. After the payment has been accepted by the payment platform, PAYU or PAYPAL, and the availability of confirmed merchandise, the user will receive a second email confirming that their order is being prepared. The estimated time for preparing orders after being accepted by us is a maximum of 3 business days. The user will receive a third email once we dispatch the merchandise by one of our authorized transport companies. This email will send information on the date of departure of the order and the guide number to be able to follow up with the carrier. It is the responsibility of the user to verify that the packaging of the order he receives is not altered or tampered with, and in case of observing anything unusual, contact us immediately.
The user must keep in mind that the items are not reserved until the payment of his order has been completed, therefore, he must be aware that the products in his shopping cart can be bought by other customers. Vergara Collection reserves the right to accept an order, for example, if we cannot obtain authorization for payment, the ordered items are sold out or do not meet our quality control standards, or if it does not meet the eligibility criteria set forth in Vergara Collection terms and conditions. When the Vergara Collection team cancels a paid order, it must send a notification to the customer within a maximum of 3 business days and is obliged to offer an exchange for another product or refund of the money.
Vergara Collection has an alliance with different operators and certified courier companies. Shipments to main cities in Colombia will be sent by the Federal Express company and to secondary cities and districts by the company Envia. In case of congestion or inconvenience with these two transport companies, Vergara Collection reserves the right to use another reliable transport company. In the event that the customer requires the arrival of the merchandise on the same day of the order, we can send it by the company Mensajeros Urbanos and the customer must bear the cost of shipping that can range from $ 10,000 to $ 20,000 Colombian pesos depending on the distance of the destination address. Any loss of merchandise during transport will be assumed by Vergara Collection, and it will be our responsibility to make sure you replenish the merchandise or return the money.
The cost of shipments for Colombia is free for purchases over $100.000 colombian pesos. . Vergara Collection reserves the right to charge a transport fee for all orders placed outside the website.
- Shipments outside of Colombia
Vergara Collection has an alliance with the Federal Express company for all its shipments outside Colombia. Delivery time varies for each country. For orders with deliveries in Latin America, the United States and Canada, the delivery time ranges from 3 to 10 business days, for orders with deliveries in Europe and the Middle East the delivery time ranges from 5 to 12 business days, and for the rest of the world the Delivery time ranges from 8 to 15 business days. The delivery time by Federal Express is not the responsibility of Vergara Collection, and the times mentioned above are an average and do not contemplate any delays due to eventualities or erroneous information in the delivery address. Vergara Collection is not responsible for shipments where the customer has provided incomplete or wrong delivery address information. In this case, the client must assume all the costs related to the delays of the delivery. It is very important to be aware that all the additional taxes and charges generated by the customs of each country are the EXCLUSIVE responsibility of the client and Vergara Collection is only responsible for the payment of the transport of the order.
The cost of shipments for purchases on the website is free for all countries with the presence of the Federal Express transporter. Vergara Collection reserves the right to charge a transport fee for all orders placed outside the website.
Vergara Collection is based in the city of Bogotá, but has shipments to more than 150 countries in the world. Prices in Colombia are shown in Colombian pesos, while prices outside Colombia are shown in US dollars. Vergara Collection reserves the right to set prices in Colombian pesos and US dollars in accordance with our price list. The price list of Colombian pesos and US dollars is not necessarily equivalent to the exchange rate between both currencies. Prices are subject to change in response to commercial factors. The price applicable to the user’s order will be the one exposed at the point of payment when accepting his order.
The Colombian sales tax will be charged on all orders shipped within Colombia. Orders shipped outside of Colombia will be exempt from VAT.
Customers are responsible for import tariffs or tax costs charged by the country of destination of the order. The shipping company chosen for delivery will bill you for this additional cost.
The payment platforms used by the Vergara Collection website are PAYU and PAYPAL, both recognized and certified internationally. The user can verify all the terms and conditions of each of these payment platforms in the following links
The Vergara Collection website accepts different credit cards such as Visa, Master Card, American Express and any other method set forth in the payment platform. The payment platform reserves the right to confirm that the use of the credit / debit card is your property or that the owner has authorized it if the credit / debit card is not yours. For security reasons, all information provided by cardholders is subject to validation and authorization checks by the card issuer. Delays or non-delivery of your order may be due to lack of confirmation of your payment. Vergara Collection is not responsible for delays in your orders due to the lack of confirmation of your payment.
The Vergara Collection website complies with all electronic security standards. All payment transactions on this site are processed.
Promotion codes are not transferable and cannot be exchanged for cash. The discounts offered with the promotion codes are not combined with other discounts, the website will choose the highest applicable discount. Nor can they be redeemable after the expiration date has expired.
CHANGES, RETURNS AND GUARANTEES
Changing or returning an item could not be easier. Make your purchase in the comfort of your home and let us know immediately if you want a different size or a refund and we will pick you up from your home, work or an alternative address.
By provision of the law, purchases made in non-contact media, such as the website www.vergaracollection.com and telephone sales, are subject to the Right of withdrawal. The right of withdrawal is the right that the client is given to request the return of all the money paid as well as to return the product received, within a maximum period of 5 business days following the delivery of the product.
To make any changes or returns the customer must present the purchase invoice or the document that proves that the product was purchased in Vergara Collection. It is also essential that the product is new, unused and with the original labels on. No changes or returns of underwear are made or products that have being purchase with discount.
- Do you need to change your product?
Changing a product is free, although if you are outside of Colombia, taxes and tariffs apply. If the customer wishes to try another style, he must simply return it to get a refund of the store’s credit and buy the new item separately. To obtain the full refund it is essential that the product is new, unused and with the original labels on.
To ensure that your return is covered by our free return policy and arrives immediately, items must be returned from the same country to which they were delivered. Orders returned from a different destination may incur additional charges or be delayed by customs. We prefer that the items be returned to us through our own service so that they are protected and insured. The cost of shipments that are not returned to us by our partner company, FEDEX, will be the costumer responsibility. Vergara Collection is not responsible for products returned by a carrier other than the partner.
- What should you do to request the change or return of the product?
- Verify and try the product as soon as it is received from the carrier. The customer must notify Vergara Collection of the dissatisfaction in the next 15 business days. It is necessary for the client to write an email to [email protected] where you specify your name, order number, day you received the merchandise, contact phone number, description of the prodcut and what is your disagreement with the product (you must attach photos in if the nonconformity is a quality problem). Vergara Collection must send a response within the next 3 business days with instructions for free shipping of the product by the allied carrier.
- The client must inform us by mail when the product is ready for collection and the documents for shipment are duly filled out. According to the information provided by the customer, Vergara Collection will schedule the product collection.
- The money reimbursement process will be carried out once Vergara Collection has received the returned product and the verifications mentioned in the return policies have been made. The merchandise return process must not take more than 25 business days from receipt of the order.
The customer must keep in mind that refunds may take up to 20 business days to appear in their account due to different processing times between payment providers. In case the required change is only for size, no refund will be made and Vergara Collection will proceed to send the merchandise again at no cost. If the customer wishes to make the exchange for a higher value product, he must cancel the difference in order to send the merchandise again.
All merchandise changes are subject to store availability. Vergara Collection does not undertake to have available the reference or size for which the client wishes to make the change.
We offer a flexible return policy to further facilitate your online shopping experience. We monitor the amount of returns made by customers and continuous returns in breach of our terms and conditions will be marked and may, at our discretion, lead to the closure of your Vergara Collection account or reject future orders. If this applies to your account, we will contact you.
ANY DOUBT OR ANY QUESTION OF SOME OF THESE TERMS PLEASE CONTACT US BY MAIL [email protected] or WhatsApp +57 3232049370.